Cancellation Policy

All registrations are subject to the cancellation policy. Cancellations must be made in writing by the deadline date; telephone cancellations will NOT be accepted. Refunds or credits will not be given for failure to attend, late arrival, unattended events or early departure. Refunds will be processed no later than 8-10 weeks after the meeting.

  • On or before March 2, 2020: Refund less $50 USD cancellation fee
  • After March 2, 2020: No refund, unless visa denied or denied entry into the United States, and then refund less $50 USD cancellation fee.
  • On or before March 18, 2020:  For attendees unable to travel due to coronavirus-related, government imposed travel restrictions a full refund, no cancellation fee is available.

All refund requests must be received online at

If your visa is denied and you applied for your visa no later than December 31, 2019, you will be eligible for a full refund. Refunds for a visa denial that do not meet the December 31, 2019 deadline are eligible for a refund less a $50 cancellation fee. Non-presenters are encouraged to apply for a visa as soon as possible, but also no later than two weeks after abstract notification letters are sent. If you meet these conditions, a refund will be issued less the cancellation fee above. Please note that no refunds will be issued for additional fees paid for express shipping of invitation letters for  registration cancellation due to visa denial or government imposed travel restriction.

For attendees impacted by government imposed travel restrictions due to the COVID-19 a full refund, less express shipping fees, is available. For updates please check our website.

If you need to cancel your event tickets (including Lunch & Learning, Hands-on Workshop, Meet-a-Mentor Lunch, Symposia or Dental Materials Group Reception), registration for the IADR Academy/AADR Faculty Development Workshop, and/or Accompanying Person registration, a full refund is available until March 2, 2020. After that date, no refund is available for these additional items.

Without exception, all valid requests for refunds must be received in writing no later than 15 days after the end of the meeting.

Refund Policy

Refunds will be processed 8-10 weeks after the meeting. Refunds of $30 or less will be treated as a contribution and will not be refunded. Refunds due to overpayment or changes to an existing registration (such as from non-member to member rates) will be subject to a $20 processing fee. Express shipping fees for invitation letters are non-refundable. No refunds of less than $100 will be issued by wire transfer. If a refund by wire transfer is requested, please contact the Global Headquarters for additional information and fees. Also, see Cancellation Policy.

Substitution Policy

IADR does not allow meeting registration substitutions. Registration fees may not be transferred to another person. Anyone unable to attend the meeting after having paid must cancel his/her registration. The new registrant must then register separately and pay the appropriate registration fee. If you are a presenter substitution, the same policy applies. The original presenter must register for the meeting and then cancel (refund amount less processing fee will depend on when the cancellation occurs) before the substitution can be processed. The new presenter must then register and pay the applicable rate.

Financial Disclaimer

IADR reserves the right to review each registration for the appropriateness of the selected registration category and make any necessary corrections. For example, a full-time faculty member that chooses the Accompanying Person or Student rate will be corrected upon review. IADR reserves the right to charge his/her credit card the difference in registration fees.